Refund And Returns

2. Delayed Orders

At AS ALSONABD, we understand the importance of timely deliveries, and we aim to address any concerns related to order delays. Please adhere to the following conditions when raising a dispute for delayed orders:

a. General Delay:

• For orders shipped to the USA, delays will be considered if tracking information is lacking, in transit, pending, or expired 45 days after departure from AS ALSONABD’s warehouse.

b. Special Considerations:

• For orders destined for Brazil, delays will be acknowledged after 110 days from the date of departure from AS ALSONABD’s warehouse, owing to stringent customs clearance procedures in Brazil.

c. CJPacket Liquid Line:

• Delays for orders shipped using CJPacket Liquid Line to all countries will be addressed after 100 days from the date of departure from AS ALSONABD’s warehouse.

d. Special Shipping Methods:

• Some specific shipping methods may not be eligible for dispute resolution. Please refer to the important interpretation section for details.

Important Notes:

1. Local Post Office Interaction:

   • In certain instances, orders may have reached the buyer’s nearest post office but remain pending due to issues like insufficient address, unclaimed packages, or incorrect contact details. Clients are advised to contact their local post office or visit in person for convenient resolution.

2. Special Considerations for Israel:

   • Due to national realities, phone numbers, and religious beliefs in Israel, packages may be delivered to self-pick-up cabinets, potentially causing delays. Clients in Israel are encouraged to contact their local post office for assistance.

3. Verification Process:

   • Occasionally, local tracking numbers may indicate delivery, but customers claim non-receipt. AS ALSONABD will diligently verify such situations, a process that may take 1-2 months. Please note that positive results are not guaranteed, but we assure our customers of our commitment to resolving the issue thoroughly.
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At AS ALSONABD, customer satisfaction is our priority, and we appreciate your cooperation in resolving any concerns related to delayed orders.”

3. Orders Not Received

At AS ALSONABD, we acknowledge the importance of addressing concerns when orders are not received. To facilitate a smooth resolution process, please adhere to the following conditions:

a. Tracking Information Confirms Delivery:

• AS ALSONABD will not initiate a refund or resend for orders where the tracking information confirms successful delivery.

b. Non-Delivery Certification:

• In cases where clients do not receive their packages, a non-delivery certification issued by the local post office with an official seal is mandatory.

c. Tracking Information Alert:

• If the tracking information indicates an alert, consider the following reasons:

• a) Incorrect/insufficient address.

• b) No such number.

• c) Unknown recipient.

• d) Refused.

• e) Failure to pick up in time.

• f) No safe delivery location.

• g) Uncleared customs.

• h) Other reasons.

Important Notes:

a. Unclaimed Packages:

• Local distributors will attempt delivery 1-3 times based on the actual situation. If the package remains unclaimed during this period, it will be returned to the local post office for storage within 3-7 days. Clients are responsible for picking up the package during this time. AS ALSONABD holds no responsibility for lost products during the return process.

b. Return Service to China:

• If the logistics company offers a return service to China, AS ALSONABD will place the products in your private inventory. Refunds will not be issued upon receiving the returned items.

c. Undelivered Orders Processing:

• AS ALSONABD cannot offer a refund or resend for undelivered orders or packages destroyed by logistics companies unless the necessary procedures are followed.

At AS ALSONABD, we appreciate your understanding and cooperation in adhering to these guidelines for a streamlined resolution process concerning orders not received.

3. Products Damaged

At AS ALSONABD, we understand that receiving damaged products can be concerning. To address such situations, we have established the following guidelines:

a. Full Refund or Replacement for Severe Damage:

• AS ALSONABD is committed to providing a full refund or a replacement for packages that arrive severely damaged.

b. Partial Refund or Replacement for Partial Damage:

• In the case of partial damage (excluding issues like thread, slight wrinkles, small scratches, etc.), AS ALSONABD offers a partial refund or a replacement.

Important Notes:

a. Recommendation for Fragile Products:

• For fragile items, it is highly recommended to opt for a refund in case of damage.

b. No Refunds for Damaged Packing Boxes:

• In instances where the packing boxes are damaged, AS ALSONABD cannot offer refunds or other after-sale services due to the challenges associated with long-distance international delivery.

c. Timeframe for Complaints:

• Clients receiving ordinary or electronic products are advised to lodge complaints or open disputes within 30 days of package delivery.

d. Service Products Refund Policy:

• For service products, AS ALSONABD will refund the cost of the product based on the price in the Chinese market if you have utilized CJ’s quality inspection service. Otherwise, AS ALSONABD will not assume responsibility for service products.

Important Interpretation: Service Products

• (Include relevant details on the interpretation of service products as per your specific policies)

At AS ALSONABD, we strive to ensure that your experience is satisfactory, and we appreciate your adherence to these guidelines for handling damaged products. Our commitment is to provide a fair and efficient resolution process for our valued customers.

4. Incorrect or Missing Products

At AS ALSONABD, we adhere to a stringent quality control process to ensure the accuracy of your orders. In the rare instance of incorrect or missing products, we address the situation as follows:

a. Full Refund or Replacement for Incorrect Products:

• In the case of receiving incorrect products, AS ALSONABD is committed to offering a full refund or a replacement.

b. Refund or Resend for Products with Color or Size Discrepancies:

• For products with wrong color, size, or other non-functional discrepancies, AS ALSONABD provides a refund or resend upon receiving a screenshot of your clients’ complaint, including their name, content, and date.

c. Partial Refund or Resend for Missing Parts:

• If parts are missing and do not impact the product’s functionality, AS ALSONABD may offer a partial refund or resend the missing part. In cases where missing parts affect the product’s function, AS ALSONABD will resend the entire product.

d. Resending Accessories:

• For missing accessories, AS ALSONABD will promptly resend the required accessories.

Important Notes:

• Size Discrepancy Resolution:
  
  • For size-related issues, AS ALSONABD greatly appreciates it if you can measure the product using the correct measurement method and provide a photo of the measurement. This information will enable our dispute team to expedite the resolution process.

At AS ALSONABD, we value your satisfaction, and we are dedicated to swiftly resolving any concerns related to incorrect or missing products. Thank you for your cooperation and understanding in adhering to these guidelines.

5. Order Cancellation

At AS ALSONABD, we understand that circumstances may arise where you need to cancel an order. Our cancellation policy is as follows:

a. Full Refund Before Warehouse Processing:

• AS ALSONABD allows a full refund for orders that are canceled before they undergo processing in our warehouses.

b. Exceptions for Specific Orders:

• There are certain order types that, once paid for, cannot be canceled due to their customized or specialized nature:
  
  • b1. POD Orders: Orders with Print on Demand (POD) customization cannot be canceled after payment.
  • b2. Preorder Inventory Orders: Orders involving preorder inventory, being special products exclusively available for you, cannot be canceled after payment.
  • b3. Video and Photo Orders: Orders related to video and photo services cannot be canceled after payment, as these are meticulously planned and prepared for you.

At AS ALSONABD, we strive to accommodate your needs while also considering the unique characteristics of certain order types. Please be aware of these specific conditions before making a purchase, and feel free to reach out to our support team for any clarifications. Thank you for your understanding and cooperation.

6. Important Interpretation

At AS ALSONABD, we want to ensure clarity and transparency in our policies. Please consider the following important interpretations:

1. Deadline for Opening Dispute:

• Disputes cannot be opened if the order status is closed. Furthermore, disputes cannot be resolved if the tracking information from a third party is untraceable.

2. Force Majeure:

• AS ALSONABD does not assume responsibility for any product damage or shipping delays caused by acts of nature, including, but not limited to, epidemic situations, international incidents, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections. In the event of such occurrences, AS ALSONABD will communicate with you through CJ Chat, Skype, Email, Line, WhatsApp, etc., to keep you informed.

3. Shipping Method Limits:

• Certain shipping methods may not be trackable upon arrival in specific countries, states, or cities. AS ALSONABD pre-lists these shipping methods, and disputes will not be accepted when these methods are chosen for certain countries. The restricted shipping methods include:
  
  • PostNL, Electric PostNL, CJPacket Eub, CJPacket Postal Route, CJPacket Postal, CJPacket Railway Economy.

Important Notes:

• When opting for specific shipping methods, additional costs may be incurred for remote addresses.

At AS ALSONABD, we believe in transparent communication and appreciate your understanding of these important interpretations. If you have any questions or concerns, our support team is available to assist you.

7. Destination Limits

At AS ALSONABD, we aim to provide a seamless shopping experience for our customers. However, due to limited international transportation to certain destinations, we regret to inform you that we will not accept disputes for orders shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea, Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan, Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu, Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

We appreciate your understanding in this matter, and we strive to provide you with the best service possible within the constraints posed by international shipping limitations. If you have any concerns or require further assistance, our customer support team is ready to help.

8. Unacceptable Disputes

At AS ALSONABD, we strive to address disputes in a fair and reasonable manner. However, there are certain circumstances where disputes cannot be accepted, including, but not limited to:

a. Personal Preference:

• Disputes arising from the buyer’s personal preferences, such as not liking the product, will not be considered.

b. Product Description Discrepancy:

• Disputes claiming the product description is not accurate will not be accepted. We ensure accuracy in our product descriptions.

c. Unusual Smell:

• Disputes related to the product having an unusual smell will not be considered.

d. Buyer’s Error:

• Disputes arising from the buyer ordering the wrong items or SKU will not be accepted.

e. Incorrect Shipping Address:

• Disputes due to incorrectly provided shipping addresses will not be considered.

f. Pre-negotiated Product Differences:

• Disputes regarding product differences that were negotiated in advance will not be accepted.

g. Deleted Tracking Information:

• Disputes resulting from tracking information being deleted by logistics companies or local post offices cannot be considered.

h. Customs Clearance Issues:

• Disputes arising from packages being returned, discarded, or detained due to the consignee’s failure to comply with customs clearance in line with foreign trade policies of certain countries will not be accepted.

We appreciate your understanding and cooperation in adhering to these guidelines. If you have any concerns or require assistance, our customer support team is available to assist you.